|What We Use Your Personal Information For||Our Reasons (Legal Basis)||Our Explanation of CSG's Legitimate Interests|
|Undertake website personalisation and administration.||Legitimate interests||Developing services and website content, structure and designs in order to attract and retain customers. Understanding how our customers discover and interact with our website.|
|Development of marketing communications to inform you of special offers, promotions and new services.||Legitimate interests||Developing services that attract and retain customers. Improving customer interaction with our websites and ensuring that that we can supply our customers with relevant communications which match their service requirements.|
|Contact you to undertake customer satisfaction surveys.||Legitimate interests||Developing and improving services that attract and retain customers. By seeking and collating customer feedback we can improve our service offerings in line with customer requirements, leading to improved acquisition and retention of customers.|
|Setting up your account, managing your account and providing customer services to you.||Legal obligation / Legitimate interests||Keeping our records up to date, handling our customer contact efficiently and effectively, dealing with queries and processing orders.|
|Process your orders||Fulfilling a contract||N/A|
|Notify you of your order/booking status.||Legitimate interests||Process efficiency in dealing with such activity, and to make improvements to our services.|
|To detect, investigate and report financial crime (e.g. Fraud)||Legal obligation / Legitimate interests||Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.|
|Maintaining network and data security||Legitimate interests||To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.|
For how long does CSG keep data?
We are required under UK tax law to keep your basic personal data (name, address, contact details), for a minimum of 7 years after which time it will be destroyed. CSG will hold your personal data for marketing purposes from when you chose to give consent to do so, until the point that you may choose to withdraw your consent. At this point your personal data would be removed from all our records.
You are able to opt-out out of all communications from CSG or update your contact preferences by completing the following form on our website:
Marketing emails sent by CSG will include an unsubscribe option.
For any queries relating to your contact preferences you can email us at firstname.lastname@example.org.
As a data subject, you have a number of rights. If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.
If you would like to exercise any of these rights, please email email@example.com.
If you believe that CSG has not complied with your data protection rights, you can complain to the Information Commissioner's Office (ICO).
This notice is designed to help you understand what cookies are, how CSG uses them and the choices you have in regards to their use.
What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a 'session cookie') or for repeat visits ( a 'persistent cookie'). They are not harmful and do not contain any information such as your home address, date of birth or credit card details. This website uses 'cookie' technology to obtain non-personal information from its visitors. The cookie tracks the total number of times you visit the site and can link you to any information we have already stored about you to personalise the experience. The cookies themselves do not contain any personal information, they simply contain a random ID number that is associated with your records. We do not gather any information from you using cookies. Any information we have already gathered will not be given or sold to third parties.
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.com. For a video about cookies visit www.google.com/intl/en-GB/policies/technologies/cookies/
Can I turn off cookies?
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
For information on how to disable cookies, please consult the 'Help' tab of your browser via the menu bar.
Our Site uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google analytics uses text files which are stored on your computer ('cookies') to enable analysis of users' website use. Information created and collected by the cookie regarding users' use of this website will generally be transmitted to and stored on servers in the USA. Please note that IP anonymisation is permanently activated on this website resulting in the deletion of the last eight characters of a user's IP address. This shortening of a user's IP address is carried out within the European Union or in another contracting member state of the European Economic Area. In exceptional circumstances, this process may be carried out in the USA.
Google uses the information gathered on this website on behalf of the website's operator to analyse anonymised users' usage of the website, to generate reports regarding anonymised users' website activity, to create anonymous user profiles and web statistics and to provide further services on behalf of the website's operator associated with the website and internet usage. The IP address transmitted by a user's browser will not be combined with any other data. Further information on how Google uses, collects and processes data can be viewed via this link.