Terms & Conditions

Website Terms and Conditions


  1. The owner of this website is Cleansing Service Group Limited whose registered address is: Chartwell House, 5 Barnes Wallis Road, Segensworth East, Fareham, Hampshire PO15 5TT. (SepticTanksAndCesspits.com/we/us/our). Registration number: 530446.
  2. Your contract for purchases made through the site is with Cleansing Service Group Limited.
  3. No contract for the sale of any product or service will exist between you and Cleansing Service Group Limited until Cleansing Service Group Limited confirms your order by a confirmation email. This confirmation e-mail amounts to an acceptance by Cleansing Service Group Limited of your offer to buy goods or services from Cleansing Service Group Limited or a third party supplier that is engaged on your behalf by Cleansing Service Group Limited (whether or not you receive that e-mail).
  4. If an error is discovered in the price of the goods or services that you have ordered, we will inform you as soon as possible. If the error is discovered prior to your receipt of the confirmation email, we will cancel and refund your order.
  5. You must have a unique email address to use our site. You agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing.
  6. This confirmatory e-mail will contain all relevant statutory information concerning your contract.
  7. The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended in accordance with paragraph 61 below from time to time.
  8. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
  9. It is your responsibility to ensure you are able to receive e-mails from Cleansing Service Group Limited. We recommend you add Cleansing Service Group Limited to your safe sender list, and check that your online security software does not block e-mails from us. In the unlikely event you do have any difficulty receiving email from us please advise your Internet Service Provider who should be able to assist you further.
  10. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.
  11. You undertake that all details you provide to Cleansing Service Group Limited for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
  12. You must choose a password on completion of registration. You are responsible for all actions taken under your unique email address and password and shall only use the Site under your own email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your email address to anyone, nor permit, either directly or indirectly, anyone to use your email address or password.
  13. If there are any changes to the details supplied by you it is your responsibility to inform Cleansing Service Group Limited as soon as possible.
  14. You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to other Cleansing Service Group Limited sites and publications.
  15. You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any feedback, ratings or reviews posted by you on the website, including the violation of their privacy or intellectual property rights.
  16. You grant Cleansing Service Group Limited and its affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you.
  17. All purchases are non-transferable.

Right to Cancel

  1. You may cancel the contract at any time before your clearance has been carried out by:
  2. sending the notice of cancellation by email ensuring that you quote your name, address and order reference number, or
  3. by telephoning the Customer Service number as indicated on the site.
  4. In the unlikely event that you receive a service which were not what you ordered or which was substandard, or was of a different quantity to that stated on your order form, Cleansing Service Group Limited shall make good any shortage or non-delivery, replace or repair any damages, or refund to you the amount you paid for the service in question. Please notify Cleansing Service Group Limited of the problem in writing as soon as possible and within 28 working days of the date of service delivery. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.


  1. This section applies only to the extent permitted by law. For the avoidance of doubt, Cleansing Service Group Limited do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Cleansing Service Group Limited negligence or wilful default, or that of Cleansing Service Group Limited's employees, agents or subcontractors or (b) fraudulent misrepresentation.
  2. Cleansing Service Group Limited does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
  3. Cleansing Service Group Limited will do its best to correct errors and omissions as quickly as practicable after being notified of them.
  4. You and Cleansing Service Group Limited will only be liable under these Terms for losses that are a reasonably foreseeable consequence of the relevant breach of contract.
  5. The services sold on the Site are not for re-sale or distribution. We reserve the right to suspend accounts where we believe services are being ordered in breach of this Term 31. Cleansing Service Group Limited does not accept liability for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Cleansing Service Group Limited when not using the products in accordance with these Terms and Conditions.

Processing of orders

  1. Cleansing Service Group Limited debits credit and debit cards at point of order. All prices include sales taxes (where applicable) unless otherwise stated. Processing of pre-orders may begin earlier than the release date to ensure that orders can be shipped to you in time for the release date.
  2. Every purchase you make shall be deemed as being performed in England. English law shall govern every aspect of contractual agreement concerning purchases made from the Site.

Service Delivery

  1. The period stated within which you will receive your service is approximate. Services ordered will be undertaken at the address given by you in your order and stated in the Order Confirmation.
  2. We may use a carefully selected third party contractor to fulfil your order.


  1. We shall have no liability to you for any delay in the delivery of services or products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
  2. We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.
  3. No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.
  4. You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.
  5. In these Terms, Intellectual Property Rights means patents, database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely.
  6. Subject to the licence granted to you to use the Site, Cleansing Service Group Limited reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of SepticTanksAndCesspits.com and its affiliates trademarks, trade and business names and service marks under this Agreement will vest in Cleansing Service Group Limited and its affiliates, as appropriate.
  7. It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Cleansing Service Group Limited is able to track the electronic fingerprints of every order placed on SepticTanksAndCesspits.com to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
  8. Cleansing Service Group Limited may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms Otherwise; such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following Cleansing Service Group Limited's posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.
  9. These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Cleansing Service Group Limited and you relating to your purchase. SepticTanksAndCesspits.com advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Cleansing Service Group Limited. We will store a copy of the contract entered into by you with Cleansing Service Group Limited. You are advised to read (and are responsible for reading) fully all information on this website.
  10. If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.
  11. These Terms are subject to the laws and exclusive jurisdiction of England, UK.

Standard Terms and Conditions of Sale



  1. Reference to 'the Company' means Cleansing Service Group Limited and its subsidiaries, Cleansing Service Group (Wilton) Limited, Lanstar Limited and Mitchell Parker White Limited.
  2. Reference to 'the Agreement' means any contract or signed quotation between the Company and the Customer for the Services to be carried out by the Company, incorporating these Terms and Conditions.
  3. Reference to 'the Services means any service provided by the Company in accordance with a quotation accepted by the Customer or other instructions from the Customer to provide services.
  4. Reference to 'the Customer' means any person(s), firm, limited liability partnership, company or its agents who enters into the Agreement with the Company.
  5. Subject to any variation under condition 7, the Agreement will be on these Terms and Conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Customer purports to apply under any purchase order, confirmation of order, specification or other document.
  6. No terms or conditions endorsed upon, delivered with or contained in the Customer's purchase order, confirmation of order, specification or other document will form part of the Agreement simply as a result of such document being referred to in this Agreement.
  7. These Terms and Conditions apply to the provision of the Services and any variation to these Terms and Conditions and any representations about the Services shall have no effect unless expressly agreed in writing and signed by the Company.
  8. Each order for Services placed by the Customer with the Company shall be deemed to be an offer by the Customer to purchase Services subject to these Terms and Conditions.
  9. The Customer must ensure that the terms of its order and any applicable specification are complete and accurate.
  10. Neither the Company nor the Customer shall have any liability:-

For any consequence of war, invasion, act of foreign enemy, hostilities (whether war be declared or not), civil war, rebellion, terrorism, revolution, insurrection, military or usurped power, state of emergency, industrial disputes or force majeure or any eventuality beyond the parties' control.

Directly or indirectly caused by or contributed to, by or arising from:-

Ionising radiations or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel

The radioactive toxic explosive or other hazardous properties of any nuclear assembly or nuclear component thereof.

  1. The Company will not be liable for any loss (including loss of profit), costs, damages, charges or expenses caused directly or indirectly by any delay in the supply of the Services, nor will any delay entitle the Customer to terminate or rescind the Agreement unless such delay exceeds 30 days.
  2. Reference to a statute or statutory provision includes a reference to it as from time to time amended, extended or re-enacted.


Company's Obligations

  1. Every Quotation shall have effect for the period of 28 days from the date of the quotation unless and until superseded by a subsequent Quotation or as otherwise provided in writing by the Company.
  2. The Company shall use its best endeavours to carry out the Services as detailed in the Agreement. The Company's operators are not authorised to accept any addition, alteration or variation to the Services. Units of measurement on which the Company's prices are based are nominal only and the Company will not accept any liability for or make any refund in respect of any short measurement.
  3. The Company shall indemnify the Customer against any loss of or damage to the Customer's property for which the Company is responsible or any liability for death or personal injury resulting from the negligence of the Company, its servants or agents PROVIDED THAT the Company shall be under no liability whatsoever if in connection with a claim made by the Customer under this Clause, the Customer shall be in breach of any of its obligations under Part III below where such breach is a material and contributing cause of the loss, damage or liability giving rise to the claim.
  4. Time shall not be of essence in respect of the Company's performance pursuant to these terms and conditions.
  5. The Company shall not be liable to the Customer for non-performance or delay or defective performance of its obligations herein to the extent that the same was caused by factors entirely beyond its control, including labour disputes whether or not involving either party's employees.
  6. The Company shall not incur any further obligations or liability in connection with the Services.
  7. The Company may assign the Agreement or any part of it to any person, firm or company.


Customer's Obligations

  1. The Customer agrees to the Services and shall pay to the Company:-

The charges specified overleaf, or the charge in accordance with the current schedule of prices plus disposal charges, or where applicable the charges as agreed in the quotation or other formal agreement between the Company and the Customer.

Additional charges as defined in these Terms and Conditions, details of which can be obtained upon application to the Company.

Value added tax and/or other payments imposed by or pursuant to statute.

All charges on demand unless account facilities have been agreed with the Company prior to the commencement of the Services. Where account facilities have been agreed payment will be within the following terms:

Commercial customers - 30th day of the month following the month in which the invoice is dated.

All other customers - 20 days from date of invoice.

Interest on all overdue accounts at a rate equivalent to 2% per annum above the minimum lending rate from time to time of HSBC Bank PLC. The Company reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.

The Customer shall make all payments due under the Agreement without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless the Customer has a valid court order requiring an amount equal to such deduction to be paid by the Company to the Customer.

Any queries on an invoice must be raised in writing by the customer within 31 days of the invoice date, otherwise the invoiced amount shall be deemed to be accepted by the customer.

Any requests for additional copy tickets/documents will be charged to the customer at 5 GBP per copy.

  1. The Customer shall not cause the Company to remove, store, carry or dispose of:-

Waste which contains substances to which the Hazardous Waste Regulations 2005 apply unless the removal is accompanied by a consignment note as defined under the aforementioned Regulations.

Explosive or dangerous materials or any articles or substances likely to cause injury or damage in the course of its removal, storage, carriage or disposal, unless this condition is specifically excluded by the prior written consent of the Company and signed by an officer of the Company.

If the Customer shall be in breach of this Clause the Customer shall indemnify the Company in respect of any loss or damage or any liability arising therefrom.

  1. The Customer shall comply with all relevant legislation with regard to the waste that they produce, hold or want to have removed or processed.
  2. The Customer shall provide at the site address adequate and appropriate access to facilitate the supply of the Services by the Company, its employees and subcontractors, (the provision of which normally requires the use of heavy goods vehicles),  including, but not limited to, the supply of appropriate roadways free from overhanging branches. When access to the site reasonably requires the crossing of land which is not owned or occupied by the Customer, the Customer warrants that they have obtained the necessary consents for access at the times agreed for providing the Services. The Customer will indemnify the Company, its employees and sub-contractors from and against any claim for trespass or damage arising from the crossing of any such land.

Provide at all times a convenient and unobstructed means of access suitable for use by the Company's vehicles to carry out the Services.

Obtain permission/s for the Company to enter onto property not belonging to the Customer to carry out the Services requested by the Customer, and shall indemnify and hold harmless the Company in respect of any actions arising therefrom other than as provided for in Clause 15 hereof.

Pay additional charges arising from any unreasonable delay or interruption in the Services caused by the Customer its servants/agents and for any Services provided by the Company on any public, statutory or bank holiday, Saturday afternoon, Sunday or at any time outside of normal working hours.

  1. Before the Company shall accept waste material for disposal the Customer shall provide to the Company, either an accurate written description ("Description") of the waste or a sample of the waste at the sole discretion of the Company not less than seven (7) days before the date on which the Company is due to accept the waste for disposal at their facility ("Acceptance Date") in order that the Company may treat, keep and dispose of the waste in an authorised and appropriate manner.
  2. The Customer undertakes that the waste delivered to the Company's premises shall accord with the description in each and every respect and the waste shall be packaged and labelled in accordance with all relevant legislation, rules and regulations. Containers of the waste shall be fit for the purpose and sufficiently durable to prevent harm and health or pollution of the environment and the Customer's personnel shall be technically competent to handle the waste.
  3. At the Company's discretion the waste shall be delivered to the Company's facility 24 hours prior to the Acceptance Date in order that the Company may test the waste for conformity with the description. The Customer warrants that the waste delivered to the Company shall be stable and shall conform to the description and/or the sample previously supplied and where the waste is contained in a number of drums or packages that each drum or package shall so conform. In the event that the waste does not conform to the description the Company has the right to :

Reject the waste in which case the Customer shall remove the waste from the Company's facility, or

Treat the waste, in which case all extra costs and expenses greater than the payments due under the Quotation shall be borne by the Customer.

  1. The Company shall not be liable to the Customer in any way whatsoever for the Customer's loss, damage, cost and expense however arising whether direct or indirect in connection with the Company's rejection of the waste. The Company shall verify the quantity of the waste when the waste is accepted at the Company's facility and in particular its weight of waste delivered.
  2. The waste will be discharged at the Company's facility under supervision of the Company's personnel. All operations relating to the connection to reception tanks or mechanical handling shall be supervised by the Company's personnel and the Customer and its agents hereby agrees to comply with all operating procedures and safety arrangements existing at the Company's facility.
  3. Where the Customer arranges for third parties to deliver the waste to the Company's facility the Customer shall remain fully responsible under the terms and conditions set out herein.
  4. The Customer shall provide to the Company within 48 hours of the Services details of any complaint or damage caused. Should the Customer fail to notify the Company within the stated period the Company shall have no liability whatsoever.
  5. Where the Services have been based upon information and/or samples supplied by the Customer, the Company reserves the right to terminate or renegotiate the Services and the Customer agrees to pay all costs incurred as a result of providing inaccurate information and/or samples.
  6. Where defects are reported in drainage systems or other property for which the Customer is responsible, the Customer undertakes to effect the remedial works necessary to enable the Company to carry out or complete the Services and agrees that the Company shall have no liability for the condition of or the repair to the defects, or any incident arising from the Company being prevented from carrying out the whole or part of the Services as a consequence of the defects.

The customer agrees to pay and the Company reserves the right to charge for:-

The quoted or agreed price for the full Services in respect of incomplete Services resulting from reported defects


The quoted or agreed price or such other additional charges as necessary to complete the Services.

  1. The Customer shall take out and maintain any and all insurance as is necessary to cover its liability in respect of personal injury or death and in respect of injury or damage to property real or personal arising out of or in the course of or caused by the carrying out of its operations in connection with the waste.
  2. In respect of a container(s) supplied by the Company (and in this connection the definition of a container shall include a skip, tank, vehicle, compactor or receptacle of any type), the Customer agrees:-

To obtain where necessary permission from the Highway Authority in accordance with the Highways Act 1980, and will comply with Section 139(4) (a) and (d) thereof and/or any additional conditions imposed by any Highway Authority authorising containers to be placed on the highway. The Company will provide the Customer with instructions as to the use and positioning of warning lights and cones, with which the Customer agrees to comply.

Not to fill the container higher than level with its sides, and if the container is overloaded or loaded in an unsafe manner, to be responsible for making the container and its load safe for collection and transportation.

That no materials that may react so as to self-ignite are deposited in the container and that no fires are to be lit in a container.

That a container is not to be moved by the Customer from the position of its deposit without the prior consent of the Company.

To indemnify and hold harmless the Company against all claims, demands or actions howsoever arising in respect of the container or its contents.

To reimburse the Company with any repair costs arising from damage caused to a container for whatever reason (fair wear and tear expected) during the period commencing from the delivery of a container to the Customer and its removal from the premises of the Customer by the Company.

To give the Company at least 24 hours' notice that a container is ready for collection.

  1. The Customer hereby agrees to indemnify the Company against each and every liability which the Company may incur to any person whatsoever and against all claims, demands, proceeds, damages and/or expenses occurred or payable by the Company to the extent that the same arise by reason or any act or omission by the Customer.
  2. The Customer shall not be entitled to assign the Agreement or any part of it without the prior written consent of the Company.

All disputes arising out of or in connection with the Services shall be determined according to English Law and in the English Courts.


The period of the contract will be the term specified in the quotation provided by the Company.


The charges specified overleaf are based on existing costs of fuel, disposal, rates, wages, materials and other expenses payable by the Company and the frequency of the Services as detailed in the Agreement. If such costs vary as a result of changes in legislation or economic factors outside the control of the Company or frequency varies, the Company reserves the right to vary the charge immediately in accordance with such change. In all other cases, the Company may vary the charges by giving one calendar months' notice in writing to the Customer expiring on any day after the end of the first twelve month term of the Contract.

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© 2023 Cleansing Service Group Ltd. All rights reserved.
Registered in England & Wales no. 530446. Registered office: Chartwell House, 5 Barnes Wallis Road, Segensworth East, Fareham, Hampshire PO15 5TT. VAT number: 369 9227 01.
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